Legal
Terms and conditions
These terms and conditions apply to all purchases of services and products from Pacer rehab & performance, including personal training programs, rehabilitation, health coaching, access to digital platforms, as well as the purchase of session packages, gift cards, and memberships.
1. Services and memberships
Pacer offers rehabilitation and coaching memberships with a running plan, a strength programme and continuous support between consultations. Single consultations can be bought separately.
2. Prices and currency
- Our prices are set in Danish kroner (DKK). Pacer is based in Denmark.
- Prices shown on the website in other currencies are an approximate conversion. The amount you are charged is converted from DKK at the exchange rate applying on the day of payment, so it can differ slightly from the figure shown.
- No VAT is added to our prices.
- There are no booking fees and no hidden extras. What you are quoted is what is charged.
3. Payment
Payment is made by card through our payment provider, Stripe. Memberships are charged automatically at the start of each month.
- If a payment fails, the system will automatically attempt to charge again.
- Your card details are handled by Stripe. Pacer never sees or stores them.
4. Delivery
Digital services are delivered via email (Google Mail), online meetings (Google Meet) or through login access to our platform.
A service is considered delivered upon the first session or when access to the content is provided.
5. Cancelling a membership
- You can cancel at any time with 7 days' notice. Write to us at least 7 days before your next scheduled payment and no further payment is taken.
- There is no minimum term and no notice period beyond those 7 days.
- You keep access for the period you have already paid for, and for two weeks after it ends you keep the platform and the chat at no cost so you can finish the questions you have.
6. If the membership is not right for you
If the membership isn't right for you, tell us and we refund the month you're in. You don't have to give a reason, and you keep anything we have already written for you.
Earlier months aren't refunded. The initial consultation is paid in full and isn't refunded.
7. Cancelling an individual consultation
- Individual consultations must be cancelled no later than 24 hours before the scheduled start time. Otherwise the session counts as held.
- Inside a membership, a missed consultation is not carried over to the next month.
- If something unavoidable comes up, tell us. We would rather move a session than charge for one that did not happen.
8. Session packages and digital gift cards
- Validity: Session packages and gift cards are valid for 2 years from the purchase date.
- Transfer and refunds: They cannot be transferred or refunded unless otherwise agreed in writing.
- Unused sessions expire after the validity period without compensation.
9. Right of withdrawal
Your programme starts the first time you sign in to the Pacer app. At that sign-in you ask us to start right away and confirm that you lose your right of withdrawal once the service has started.
Until then, you can withdraw by writing to tsk@pacerrehab.com. After you have started, section 6 still applies.
10. Online care and your responsibility
Your programme is delivered online from Denmark by a physiotherapist authorised in Denmark, and the agreement is governed by Danish law.
We can't examine you in person, so our guidance depends on you telling us accurately and promptly how you are doing. If you notice any of the warning signs listed in the app, stop running, pause your programme and tell us straight away. Whether to seek medical assessment is your own decision and responsibility. In an emergency, contact your local emergency services.
The app isn't an emergency service. We reply to messages within 24 hours.
Running and strength training carry some risk of injury, even with a good plan. We aren't responsible for that normal risk, or for training done against our advice.
11. Complaints
If something isn't right, write to us first at tsk@pacerrehab.com.
You can also complain about your treatment to the Danish Patient Complaints Board, Styrelsen for Patientklager (stpk.dk), and about how we handle your data to the Danish Data Protection Agency, Datatilsynet (datatilsynet.dk).
12. Changes to Terms and Conditions
Pacer reserves the right to amend these terms and conditions. Any changes affecting ongoing programmes or subscriptions will be communicated in writing or via the platform.
13. Contact
Pacer Rehab, run by Teis Søgaard Kalsbøl, physiotherapist authorised in Denmark
tsk@pacerrehab.com
Nørholm Bygade 11, 9240 Nibe
Nordjylland, Denmark